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CMonakar · 07-31-2004, 12:20 AM

I put a call into ATI today. I sent my card to them by priority mail on the 20th. They still haven't recorded it in their inventory system. They confirmed I sent it to the correct addres and by the correct shipping company (USPS). I asked them if they could look for it to make sure it did not arrive and they told me they won't begin a search until the post office confirms it has not been lost. I contacted the post office and they said I have to wait 3 weeks before they will start investigating and then it can take another couple of weeks before they reach a conclusion.

Lets recap. I paid a premium for a defective product, started with an exchange warranty, they pulled that back leaving me with a 1 week turn around, which now appears may stretch out to 7+ weeks because either the post office or ATI misplaced the card and ATI will not lift a finger to help until I affirmatively prove to them that the post office, a company known for its dependability, did not lose the card. :roll:

07-31-2004, 12:20 AM	#6
CMonakar Regular User Join Date: Jan 2004 Location: NYC Posts: 287	I put a call into ATI today. I sent my card to them by priority mail on the 20th. They still haven't recorded it in their inventory system. They confirmed I sent it to the correct addres and by the correct shipping company (USPS). I asked them if they could look for it to make sure it did not arrive and they told me they won't begin a search until the post office confirms it has not been lost. I contacted the post office and they said I have to wait 3 weeks before they will start investigating and then it can take another couple of weeks before they reach a conclusion. Lets recap. I paid a premium for a defective product, started with an exchange warranty, they pulled that back leaving me with a 1 week turn around, which now appears may stretch out to 7+ weeks because either the post office or ATI misplaced the card and ATI will not lift a finger to help until I affirmatively prove to them that the post office, a company known for its dependability, did not lose the card. :roll: __________________ 20b GT42RS RX7 Project Car A4 3.2Q DD.