even on BMWs i have to deal with shit like this
I would like to add something:
If you drove 3 hours, with no appointment, to get your rattle investigated, don't be pissed off at us if we can't sneak you in right away. Especially if you come at LUNCH! You're the one that decided to drop by unannounced. Just think about how you feel when your inlaws pull that shit. Now deal with it 20 times a day. Welcome to my world.