OK I am going to chime in here seeing as I have been in a shop for going on 3 years now. Firstly When I was at Acura we charged $135 hour, At Protege Garage we charge $85. The "book time" is what the manufacturer of the vehicle said it would take to do said job, sometimes they are to high but often than not they are at or below actual time if you do it the way they tell you to but working at a dealership and dealing with the same problem on the same car day in and day out you find short cuts and get it done very quickly like book time on a trans states 6.5-8hours depending on the vehicle and it would take roughly 3 hours to do it well guess what... The customer or the manufacturer (warranty) is out 6.5-8 hours no matter what tough shit etc, etc.
If you are not mechanically inclined and are stressing over labor on a damn control arm then you better make really good friends with a Mechanic/Technician very quickly because your 1996 BMW is going to start breaking more expensive shit soon.
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